PRIVACY POLICY
At Beyond the Horizon Cleaning, we are committed to protecting your privacy and handling your
personal information responsibly and in accordance with the Australian Privacy Principles (APPs)
contained in the Privacy Act 1988 (Cth).
1. What Personal Information We Collect
We may collect the following types of personal information:
• Your full name, contact details (email, phone, address)
• Service and booking preferences
• Information you provide through our contact forms or quote requests
• Payment and invoicing details (including for NDIS or aged care claims)
• Any relevant health or accessibility information that helps us tailor your service
We collect this information directly from you or from your authorised representatives (such as
family, plan managers, or support coordinators).
2. Why We Collect It
We collect and use your information to:
• Provide cleaning and related services
• Manage bookings, cancellations, and service agreements
• Issue invoices and process payments
• Communicate with you and improve our services
• Meet compliance requirements under the NDIS or Home Care Package programs
• Respond to feedback or complaints
• Maintain safety for our staff and clients
3. How We Protect Your Information
We store your information securely using appropriate physical and digital safeguards. Access is
limited to authorised staff only. All team members are trained in privacy and confidentiality
requirements.
4. Disclosure of Information
We will never sell, share, or disclose your personal information to third parties without your consent,
unless required by law or for service delivery purposes (e.g., with your plan manager or support
coordinator if you’re an NDIS or aged care client).
If third party software (such as scheduling or invoicing systems) is used, we ensure they meet
Australian privacy and data protection requirements.
5. Access and Corrections
You can request access to your personal information or ask for corrections if you believe it is
inaccurate. Simply contact us at admin@beyondthehorizoncleaning.com.au.
6. Online Data and Cookies
Our website may collect anonymised traffic data and use cookies for basic website functionality.
You can manage cookies through your browser settings.
7. NDIS and Aged Care Clients
We follow relevant privacy obligations under the NDIS Quality and Safeguards Commission and
Home Care Package program. Your data is only shared with necessary stakeholders as part of your
agreed support or funding arrangement.
8. Questions or Complaints
If you have questions or concerns about your privacy, please contact us:
admin@beyondthehorizoncleaning.com.au
If you’re not satisfied with our response, you may contact the Office of the Australian Information
Commissioner (OAIC) at www.oaic.gov.au.